Most frequent questions and answers
You can pay with Visa and Master credit cards and debit cards, and FPX.
We currently do not offer IPP installment plan.
The majority of our ARMADA product range is available at our online shop. However, only products with available stock will appear with the “QTY”.
The delivery fee is calculated by the size and weight of the items, plus the delivery location. Multiple items can be fit into one box. You can work out delivery costs for your purchase using the delivery cost calculator in Shopping Cart. Otherwise, delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.
Yes, you can collect your goods from our warehouse Monday to Saturday at (9.30am to 4.30pm). You are required to inform us at least 1 day in advance for our preparation.
Kindly note that in general, the delivery to condos or gated residences is not available after 8PM on weekdays, and whole day on weekends. Please ensure that the relevant permissions are obtained from the building/residential management for the chosen delivery date. You will be charged for second delivery for fail delivery due to lack of relevant permission. Please call us at 03-6150 2782 to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt.
Yes we can, please contact our sales consultant at email@example.com to find out more.
Yes, generally we offer 1 year warranty for manufacturing defects.
Delivery typically takes place within 3-10 days from the date of order. During peak season, we seek your kind understanding as delivery lead time may be longer due to surge in order volume.
For Truck, you will receive notification call prior to your scheduled appointment on the day of delivery. For parcel delivery, a Couriers tracking number will be sent for parcel deliveries and driver will call upon arrival.
Please call us at 03-6150 2782 for assistance. For parcel orders, any damage or discrepancy must be reported to ARMADA within 24 hours after receiving the order. You will be required to return the damaged or defective items to the nearest Couriers branch using the Return Shipping Form provided.
Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that refund amount is subjected to conditions of the products.
If you discover the product has missing parts/accessories, please notify our customer care team at firstname.lastname@example.org and we will arrange the replacement as soon as possible. You are required to inform us of any missing parts/accessories within 24 hours from receiving your purchase in order to receive a replacement.
Assembly fee is 10% of the product price. This service is only available for truck delivery option.